Hajamo
I am Information Technology (IT) Specialist
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Hajamo
Information Technology (IT) Specialist
Detail-oriented and results-driven IT Specialist with proven experience in managing, troubleshooting, and optimizing IT systems. Adept at providing technical support, implementing security protocols, and ensuring seamless operation of hardware and software. Strong communicator with a passion for leveraging technology to solve business challenges and improve efficiency.
Work Experience
Empowering Creativity through
June 2022 - Present
ABC Tech Solutions, Lahore
IT Support Specialist
Provide Tier 1 and Tier 2 technical support to over 200 end-users, resolving hardware, software, and network issues. Administer and maintain Windows and Linux servers, ensuring 99.9% uptime. Implement security measures, including firewalls and antivirus solutions, reducing security incidents by 30%. Coordinate software rollouts and updates, minimizing downtime and user disruption. Train staff on new technologies and best practices, improving overall IT literacy.
July 2020 - May 2022
XYZ Digital Services, Lahore
Junior Network Administrator
Assisted in configuring and maintaining LAN/WAN infrastructure for a mid-sized enterprise. Monitored network performance and troubleshot connectivity issues, achieving a 20% reduction in network downtime. Supported the migration of on-premises systems to cloud-based solutions. Documented IT procedures and created user guides for common technical issues.
My Skills
Core competencies that drive my performance.
My Skills
IT Support & Troubleshooting99 %
Network Administration95 %
System Installation & Configuration92 %
Cybersecurity Best Practices99 %
Software Deployment & Updates96 %
Cloud Computing (AWS, Azure)94 %
Database Management (SQL, MySQL)96 %
Technical Documentation95 %
User Training & Support98 %
Education
Empowering Creativity through
2016 - 2020
Bachelor of Science in Information Technology
University of the Punjab, Lahore
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My Projects
Customer Experiences: A Tapestry of Happy Moments
Network Upgrade Project
Led a team to upgrade company network infrastructure, resulting in a 40% increase in speed and reliability.
Cloud Migration
Assisted in migrating legacy systems to AWS, reducing operational cost
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